Privacy Policy
This policy explains how personal information is handled when a guest uses the RichIPTV hospitality television application in a participating hotel.
1. Who is responsible
Zengin Dijital provides and operates the RichIPTV platform for hotels. Depending on the service arrangement, the hotel may determine why and how guest information is processed and Zengin Dijital may process that information on the hotel's behalf. Questions may be directed to the hotel or to Zengin Dijital using the contact details below.
2. Information we process
- Stay and profile information supplied by the hotel or its property-management system, such as hotel, room number, guest name, preferred language and stay status.
- Device and network information, such as the television device identifier (including DUID where available), model, firmware and app version, IP address, connection status and diagnostic logs.
- Guest requests and communications, including room-service orders, service requests, messages, feedback, wake-up calls and bill-viewing requests.
- Application and viewing activity, such as screens opened, channel identifiers, viewing duration, favorites, playback errors and interaction timestamps.
- Temporary pairing and casting session information. RichIPTV does not collect the content of media cast from a guest's personal device or the guest's credentials for third-party streaming services.
3. Why we use information
We use information to register and secure hotel televisions, personalize the in-room experience, provide requested hotel services, deliver and troubleshoot television content, process operational requests, communicate with hotel staff, prevent misuse, maintain service reliability and produce hotel-level service and performance reports.
4. Legal bases
Where applicable law requires a legal basis, processing is performed to provide requested services or fulfil a contract, comply with legal obligations, pursue legitimate interests in operating and securing the platform, or on the basis of consent where consent is required. A guest may withdraw consent for consent-based processing without affecting earlier lawful processing.
5. Sharing
Information may be shared with the hotel operating the television, authorized hotel staff, and contracted providers that support hosting, content delivery, technical support, property management, point-of-sale, room controls or messaging. Providers may use information only to deliver their contracted service. We may also disclose information where required by law, to protect rights and safety, or as part of a corporate transaction. We do not sell personal information.
6. International transfers
Service providers may process information outside the guest's country. Where required, appropriate safeguards are used for international transfers, such as contractual protections and access controls.
7. Retention and deletion
Information is retained only for as long as needed for the purposes described above, the hotel's configured retention policy, dispute resolution, security and applicable legal obligations. Pairing and guest-session data is expired or cleared following checkout or session expiry where supported by the connected hotel systems. Data that is no longer required is deleted or anonymized, subject to limited backup retention.
8. Security
We use technical and organizational safeguards including encrypted network transport, access controls, signed device credentials, tenant separation, logging and restricted administrative access. No system is completely secure, but we review and improve these safeguards as the service evolves.
9. Guest choices and rights
Depending on location, guests may have rights to access, correct, delete, restrict or object to processing, request data portability, withdraw consent and lodge a complaint with a data-protection authority. Requests can be made through the hotel or directly to Zengin Dijital. Identity and hotel-stay details may be requested to protect guest information.
10. Children
RichIPTV is a general hotel service and is not directed to children. Hotels should not provide children's personal information through the platform unless permitted by applicable law and accompanied by any required authorization.
11. Changes
We may update this policy when the service, legal requirements or processing practices change. The current version and effective date will remain available at this URL.
12. Contact
Zengin Dijital
Elvan Mah. 1939. Cad. No:34/1, Etimesgut, Ankara, Türkiye
Email: support@zengindijital.com
Website: https://zengindijital.com/